SotN15 flies with eDreams

We are happy to announce that eDreams, the european online travel agency, is partner of State of the Net 2015.

Below the company profile.

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eDreams is the leading online travel agency in Europe, which for over 15 years, offers its customers the choice of flights from over 440 airlines, more than 150,000 different combinations and more than 550,000 hotels in 40,000 destinations worldwide, as well as offering vacation packages and car rental services. eDreams, combined with Go Vogayes, Opodo, Travellink and liligo.com, is part of the group eDreams ODIGEO, one of the largest distributors of online flights worldwide (in terms of revenue) and one of the largest companies of e- commerce in Europe. During the last year, over 16 million travelers have relied on the company to book flights, hotels and travel.

The goal of eDreams is to offer the largest selection of flights, hotels, dynamic packages flight + hotel and holiday packages, with the most competitive price in the market. eDreams offers to clients highly innovative search engines that allow to compare different offers and to book online in a convenient and flexible way.

eDreams offers its services in 33 countries: Spain, Italy, France, Portugal, Germany, United Kingdom, Australia, Brazil, Canada, Mexico, Chile, India, Peru, Venezuela, Argentina, Colombia, Switzerland, Turkey, USA, Singapore, UAE, Hong Kong, South Africa, New Zealand, Indonesia, Philippines, Egypt, Morocco, Thailand, Greece, Netherlands, Russia, Japan, and the global market in English.

History and economic data

  • Founded in March 1999, in the USA, by Spanish Javier Pérez-Tenessa and the North American James Hare with the aim of creating a travel agency on the Internet in Europe.
  • In 2000, it opened its office in Barcelona, Spain, at the same time launching its business on the Spanish and Italian market. The Italian office is headed by Country Manager Angelo Ghigliano.
  • Throughout its history, eDreams has grown at a pace unmatched, especially in 2004. It was now the fastest-growing company in Europe for three consecutive years, with annual increases of 100% compared to the travel industry average of 4%.
  • In June 2011, eDreams joins Go Voyages and takes over Opodo, and changed its name eDreams ODIGEO and establishing itself as the first online tour operator in Europe.
  • In 2013, eDreams ODIGEO completed a major strategic transaction with the purchase of the metasearcher liligo.com, thus expanding its traditional line of business as an online travel agency to an OTA with other complementary divisions.
  • In April 2014 eDreams ODIGEO achieved a historical milestone when it began trading on the Madrid Stock Exchange.
  • The results achieved in 2014:
    • Revenue: 4,261 million of euro
    • Costumers: 16 million travelers

Customer Service

Who chooses eDreams receives assistance and support from the time of booking and for the duration of the trip. For this reason the company is counting on a large qualified staff that operates both from the head office in Spain and from Italy, France and the United Kingdom offices.

  • In 2014, eDreams increased its staff by more than 30% and currently has over 1,700 employees worldwide. The staff is a reflection of an international company as its workforce is made up of people from 60 different nationalities.
  • Customer care is a cornerstone to the success of eDreams, always committed alongside its customers with ongoing direct contact to meet all requirements and provide answers quickly, in order to improve service . There are thousands of people who every day come in contact with Customer Service (89.22.44) with questions and special requests. They are managed over one million calls a year that require knowledge of different languages: Spanish, English, French, Italian, German, Portuguese, Turkish, Greek, Russian and Hindus.
  • The level of loyalty of eDreams’ customers is very high and is growing. A large percentage of customers comes back to acquire within a period of time less than 12 months.

Innovation and technology

eDreams invests millions of euros each year in the latest technology, in order to provide its customers with the best service. The company’s constant commitment to innovation makes it a pioneering agency in terms of technological development.

  • In 2010 the eDreams’ mobile site was launched
  • In 2012 eDreams launched its free iPhone app and in 2014 the Android one. An application with which the customer can easily find cheap flights and filter the results to select the one that best suits their needs in a simple and instantaneous way.
  • eDreams is currently present on 46 mobile sites, in more than 17 different languages, and has registered more than 4 million downloads of its mobile app worldwide.
  • In 2015 eDreams launched its app for Apple Watch devices.

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